Refund Policy

Refund Policy

MaisonDeRose Refund Policy

We want you to love your rose bear! If you’re not satisfied, here’s how we can assist:

1. Returns

• Due to the custom and delicate nature of our products, all sales are final.

• Refunds are only available for defective or damaged items.

2. Damaged/Defective Products

• Contact us within 48 hours of delivery with photos of the damaged item and packaging.

• After review, we will issue a replacement or refund as appropriate.

3. Non-Refundable Items

• Change of mind, wrong size/color choice, or damage caused by improper handling.

4. How to Start a Return

• Email us at maisonderose123@gmail.com with your order number and photos of the product.